Position Summary

Location: Central San Diego

Titles: Customer Service Rep, medical device industry

Pay Rate: $21 - $24 /hr depending on industry experience

Hours: Monday - Friday 8am - 4:30pm, Full Time

We are seeking a professional and customer-focused Customer Service Representative to support a growing medical device organization. This role is responsible for handling a high volume of inbound calls, providing exceptional customer support, processing orders, and serving as a key point of contact for healthcare providers, patients, and internal teams.

Key Responsibilities

• Answer and manage inbound customer calls in a courteous, professional, and timely manner.
• Respond to inquiries regarding products, orders, shipments, and service requests.
• Accurately enter and update customer information in company systems.
• Resolve customer concerns and escalate issues as needed.
• Collaborate with Sales, Operations, and Technical Support teams to ensure customer satisfaction.
• Maintain detailed records of customer interactions and transactions.

Qualifications

• High School diploma or equivalent
• 1-3 years of customer service or call center experience, preferably in medical devices, healthcare, or a regulated industry.
• Strong verbal communication and phone skills.
• Excellent problem-solving and multitasking abilities.
• Proficiency with Microsoft Office and CRM/customer service systems.
• High attention to detail and commitment to customer satisfaction.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.